Carolina Pulido is from Colombia, South America. She was hired by Food Lion in 2009 to design and manage the full-cycle recruiting process and to foster diversity within the Food Lion workforce. She is director of learning and development.
What does diversity mean at Food Lion?
We have made great strides in diversity. When I started, there was a lot of internal mobility. We intentionally shifted that in order to benefit from fresh perspectives. Diversity goes beyond race and culture. It’s about diversity of thought and innovation, too.
My team is the perfect example of diversity. We are from different generations, have disabilities, belong to the LGBTQ community and are foreign-born. We bring a variety of perspectives and points of view. Our differences create great work and innovative solutions for the organization.
What is the Food Lion culture like?
With customer service, we created campaigns that led to a culture shift: the “Power of You” and “Count on me.” We created a campaign of conversation scenarios, videos and a board game. Today, our associates are empowered to make their own decisions for the customer.
Now we are marrying another company with similar cultures. There is much opportunity to build. The prospect of being the architect for many processes and designs, that’s pretty cool.
There is not one day that looks the same. I thrive here.